Privacy Policy

We collect information to provide and improve our Service. The types of information we collect include:

• Personal Information: When you register, you provide us with information such as your full name, email address, phone number, date of birth, academic details (class, board, target exam), and location. Mentors additionally provide college details and verification documents.
• User-Generated Content: This includes posts, comments, messages, images, PDFs, links you share in the community, and feedback you provide.
• Usage Data: We automatically collect information about your interaction with our Service, such as mock test scores, performance data, AI tool usage, and feature engagement.
• Technical Data: We collect device information, IP addresses, and log data for security and analytics purposes.

We use the collected information for the following purposes:

• To provide, maintain, and improve the Service, including personalizing your experience and connecting you with suitable mentors.
• To facilitate communication between you, your mentor, and the community.
• To process payments and manage subscriptions.
• To analyze usage and trends to improve our AI features and overall service quality.
• To communicate with you about service updates, offers, and important notices.
• To ensure the safety and security of our platform and to enforce our Terms of Service.

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Mentor: Your assigned mentor will have access to your academic performance data (mock test scores, graphs) and mental well-being logs to provide personalized guidance. Your profile information is also visible to them.
• Publicly: Your username and any content you post in the public community feed are visible to other users of the Service.
• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing (e.g., Razorpay) and cloud hosting (e.g., Google Cloud Platform). These vendors are obligated to protect your data.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) in accordance with the laws of India.

We implement a variety of security measures to maintain the safety of your personal information. We use Firebase's secure infrastructure for authentication, database, and storage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

You have certain rights regarding your personal information:

• Access and Correction: You can access and update most of your profile information through your account settings.
• Data Deletion: You may request the deletion of your account and associated personal data by contacting our support team. Please note that we may be required to retain certain information for legal or legitimate business purposes.

Our Service is not intended for children under the age of 13 without parental consent. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at yourprepbro@gmail.com.